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by beta-endorphin
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Japanese Efficiency

It seems IBM decided to have some parts manufactured in Japan as a trial project. In the specifications, they set out that they will accept three defective parts per 10,000.

When the delivery came in, there was an accompanying letter: "We, Japanese people, had a hard time understanding North American business practices. But the three defective parts per 10,000 have been separately manufactured and have been included in the consignment. Hope this pleases you."

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by beta-endorphin | 2008-07-12 23:55 | english expression